return-policy

At SirasOnline, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Return Eligibility:

• Time Frame: Items must be returned within 7 days of the delivery date.
• Condition: All returned items must be unused, unopened, and in their original packaging.
• Non-Returnable Items: For hygiene and safety reasons, certain items such as perishable goods (e.g., fresh food) and personal care products cannot be returned.

How to Return an Item:

1. Contact Us: Before returning any item, please contact our Customer Service team at support@siras.co.uk‬ to initiate the return process.
2. Return Shipping Costs: Return shipping fees are the responsibility of the customer, unless the return is due to a fault or error on our part (e.g., wrong or damaged item).

Return Address: Once approved, items should be returned to:

Refunds:

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If approved, a refund will be issued to your original method of payment within 7-10 business days.
• Please note that shipping fees are non-refundable, unless the return is due to our error.

Exchanges:

If you received a faulty or incorrect item, we will gladly offer an exchange. Please contact us within 48 hours of receiving your order to arrange the exchange.

Damaged or Incorrect Orders:

In the rare event that your order arrives damaged or you received the wrong item, please contact us within 48 hours with photos and details. We will resolve the issue as quickly as possible, either by replacing the item or offering a refund.

Contact Us:

If you have any questions or need assistance with a return, please don't hesitate to contact our Customer Service team at:

• Email: support@siras.co.uk
• Phone:  ‪020 4614 9362

Thank you for shopping with SirasOnline!