Frequently Asked Questions
Welcome to our FAQ section, where we've compiled answers to the most common questions about our online convenience store specializing in Indian and Asian food. Whether you're curious about our product range, payment options, shipping policies, or dietary accommodations, you'll find detailed information right here. Our goal is to make your shopping experience as smooth and enjoyable as possible. If you have any questions that are not covered in this section, please don't hesitate to reach out to our customer service team for personalized assistance.
Happy shopping!
How long will it take to get my package?
For orders over £45, we are pleased to offer complimentary next-day delivery. Please note, to qualify for next-day delivery, your order must be placed before the cut-off time of 2 PM on the business day prior. Orders placed after this time will be processed the following business day, adding an extra day to the delivery time.
For orders under £45, the standard delivery timeline is 2-5 business days from the date of order processing. Delivery times may vary based on your location and any external factors affecting postal services.
We strive to ensure that your order reaches you as quickly and efficiently as possible. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress and get a more accurate delivery estimate.
Should you need further assistance or have specific delivery requests, please do not hesitate to contact our customer service team.
Can I track my order?
Yes, once your order is shipped, we'll send you a tracking number via email. You can use this number on our website to track your order's progress and estimated delivery time.
What payment methods are accepted?
We accept a wide range of payment methods, including major credit cards, PayPal, and online bank transfers. All transactions are securely processed to protect your personal and financial information.
What is your returns policy?
We accept returns of unopened and undamaged items within 30 days of purchase. Please contact our customer service team for a return authorization and instructions on how to send back your items for a refund or exchange.
How can I contact customer service for further assistance?
Our customer service team is available to assist you with any inquiries or issues. You can reach us via email at support@siras.com, by phone at 020 8569 1112, or through our website's live chat feature during business hours.